Client
A financial technology firm managing payment processing for millions of transactions daily.
Challenge
Frequent downtime in IT operations due to unplanned outages, lack of incident management, and reactive troubleshooting impacted transaction reliability.
Solution
- AIOps Implementation: Deployed an intelligent monitoring system with predictive alerts to identify potential outages before they occurred.
- Automated Incident Management: Set up workflows to automate root cause analysis and resolution.
- DevOps Support: Ensured 99.9% uptime with automated testing and continuous delivery pipelines.
Results
- Reduced downtime by 80%, ensuring smoother transaction processing.
- Achieved 60% faster incident resolution times.
- Boosted customer trust, resulting in a 15% increase in new user signups.
